Court Enforcement Services Announces New Welfare Support Initiative
Court Enforcement Services are delighted to announce a new initiative which will see our welfare team working in collaboration with our award-winning colleagues across our wider Group.
We have long held a commitment to welfare support for potentially vulnerable debtors and this progressive approach will provide the Court Enforcement Services Welfare Team with a greater resilience and the capacity to accelerate a number of initiatives to support vulnerable customers, which includes:
- Creating a link with the Vulnerability Registration Service Register, helping us identify vulnerable customers earlier in the enforcement process
- Provision of specialist training in Mental-Health First-Aid and Suicide Prevention to further enhance our teams knowledge on the potential signs of vulnerability
- Launching video calls with our Welfare Team, removing the anonymity and providing a face-to-face discussion, which many customers find reassuring when discussing their personal circumstances
- Implementing new technology to support our team, including;
– a Speech Analytics system which flags distress/emotions in caller voices
– communication solutions such as live translation services - Implementing IE Hub, an open-banking integrated online tool that enables customers to complete and share financial assessments easily, enabling simplified budgeting and the faster identification of additional benefits/tariffs
Award Winning Support Network
This partnership initiative gives Court Enforcement Services access to a broader support network, from an industry leading team that has been recognised through numerous industry-recognised awards, including:
- Winner – CCS Awards 2023 – Best Vulnerable Customer Support Team
- Winner – CIVEA Awards 2022 – Best Vulnerable Support Initiative
- Winner – Collections and Customer Service Awards 2021 – Best Vulnerable Customer Support Initiative
- Winner – IRRV Awards 2021 – Excellence in Social Inclusion
- Winner – Credit Excellence Awards 2021 – Helping Vulnerable Customers
Alan Smith, Director and Authorised High Court Enforcement Officer, said: “I’m delighted to announce this initiative which highlights our ongoing commitment to identifying potentially vulnerable debtors early in the enforcement process, and supporting them via our in-house welfare team. We continue to strive to be an industry leader when it comes to welfare support and this move will allow us the chance to enhance our service levels even further for both the client and debtor.”
