If you need to get advice and information on what to do next there is some helpful information below.
If you are having difficulties making payment it is important you contact us and speak with an advisor. In some cases your account may be reviewed by our in-house welfare team who are trained to deal with a variety of different scenarios. They will be able to cover review your circumstances in detail and relay this to the creditor, whilst also signposting you to independent advice charities.
If you are concerned about the rising cost of living and need help, you can find information and support available from several sources.
We are committed to providing effective help and support to our vulnerable customers. We have a dedicated Welfare Team trained to help. If you are having difficulty managing your finances please contact us – the sooner we know the sooner we can help.
If you are having difficulty managing your debts, there are a number of national organisations that can provide impartial, free support and advice.
If you have been contacted by us and have any questions, you may find the answer below. If you need any further assistance please call us on 0343 504 1607.
We have been made aware that some individuals and businesses have been called by fraudsters posing as Enforcement Agents (EA’s). Please click here for advice about verifying the identity of Enforcement Agents attending your property to ensure you are dealing with a genuine, authorised representative and not a fraudster.
We understand that people’s financial circumstances change and that is why we have partnered with IE Hub. IE Hub is a free online tool that lets you share your financial information with companies you owe money to.
