Vacancy – Head of Client Services
Head of Client Services
- Client Services Team Management Role
- Waltham Abbey, Essex EN9
- Competitive salary
- Closing date for applications 6 December 2015
Fantastic opportunity to join a fast growing company
Due to rapid growth we are recruiting for the newly created senior position of Head of Client Services.
The Head of Client Services will report directly to the Operations Manager and also work closely with the Sales Director.
The Head of Client Services will be responsible for:
a) Providing leadership, direction and training to the client services team to ensure operational delivery, meeting objectives and targets, in order to achieve a high standard of service to our clients.
b) Building strong relationships with existing clients on behalf of our company
c) Identifying and supporting the Sales Director convert new business opportunities as they arise
Key responsibilities include:
- Providing day to day direction to the Client Services Team and clients and maintaining a hands on approach to the needs of our clients as required
- Actively work with the Sales Director to identify new business opportunities with existing and new clients
- Attending/leading client review meetings
- Assisting with tenders and contract bids
- Preparing client and commercial updates and reports for the board
Skills & Experience
- Strong managerial and commercial experience in a similar environment
- A track record of client services management in any of the following market sectors: debt recovery, court enforcement, legal or financial services
- Experience in leading and developing a team with excellent mentoring skills
- Strategically focussed to develop on-the-job and manage formal training programmes
- Ability to build and maintain effective relationships
- Proven negotiation skills and commercial awareness
- Strong Microsoft Office skills, particularly Word and Excel, and presentation and analysis of reports
If you would like to be considered for this role please email your CV and covering letter to our HR Department hr@courtenforcementservices.co.uk
